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Ascot Barclay News
We are waiving Licence costs on our Business Development Courses
Helping make business growth and development financially viable.
Until January 13th 2012 there will be no licensing charge on our highly acclaimed Pragmatics B... More
The Balanced scorecard
The Balanced Scorecard is a tool that a business can use to identify improvement areas to achieve its goals. It is usually used to track progress towards strate... More
Ascot Barclay Training Library
Customer Service and Sales Training
1 Networking Skills for Success in Sales 1 Day 2 Writing and Presenting Proposals 1 Day 3 The Psychology of Closing Sales 1 Day 4 Professional Selling Skills 1 Day 5 Building a Quality Sales Pipeline 1 Day 6 Making More Sales Appointments 1 Day 7 Customer Service Agents (CSA) Call centre skills 3 Days 8 Managing Customer Relationships and CRM 1 Day
1 Essential Writing Skills 1 Day 2 Developing Commercial Writing Skills 2 Days 3 Improving your Reports and Proposals 2 Days 4 Essential Presentation Skills 2 Days 5 Presentation Skills – Developing Confidence 1 Day 6 Presentation Skills – Dealing with a Difficult Audience 2 Days 7 Hidden Communications and Body Language 2 Days 8 Developing Self-esteem and Assertiveness skills 1 Day 9 Dealing with Difficult People and Situations 1 Day 10 Customer Service Fundamentals 2 Days 11 Accurate Minute Taking 1 day 12 Time Management –Prioritising tasks and activities 1 Day 13 Administrative Skills Development 2 Days 14 Making a Good First Impression 1 Day 15 Budgets and Managing Money 2 Days 16 Inventory Management 1 Day
Supervisor Management and Leadership Skills
1 An Introduction to Essential Leadership Skills 3 Days 2 Effective Coaching Techniques 1 Day 3 Effective Delegation Skills 1 Day 4 Essential Marketing Skills 1 Day 5 Fundamental Negotiation Skills 1 Day 6 Holding Effective Meetings 1 Day 7 Motivate and Inspire Others 1 Day 8 Taking Responsibility and control as a New Supervisor or Team Leader 2.5 Days 9 Building a High Performance Team 3 Days 10 An Introduction to supervising Others 2 Days 11 An Introduction to Human Resource Management for Line Managers 3 Days 12 Project Planning and Control 1 Day 13 Project Management Fundamentals 1 Day 14 Project Management Leadership skills 1 Day
Managing Individual Performance
1 Anger Management – Self and Others 1 Day 2 Effective change Management 1 Day 3 Conducting Professional Performance Reviews 3 days 4 Resolving Conflicts in the Workplace 2 Days 5 Managing customer Services 1 Day 6 Techniques For effective Interviewing 2 days 7 Getting New Employees of to a Good Start 2 Days 8 Managing employee Performance 3 days 9 Improve your decision Making and Problem Solving Skills 2 Days 10 Effective Stress Management 1 Day 11 The dynamics of High Performing Teams 1 Day 12 Resolving Workplace Disputes 1 Day
Training and Presentation Skills
1 Improving you Facilitation Skills 2 Days 2 Skills for the New Trainer 3 Days 3 Developing Practical Training Skills 2 Days 4 Fundamental Training Skills Development 1 Day 5 Developing Effective Training Programmes 2 Days 6 How to Make Training More Fun 1 Day
Situation Management
1 Managing Unacceptable Workplace Behaviours 3 days 2 Dealing with the Workplace Bully 2 Days 3 Managing the Office culture and Office Ethtics 2 days 4 Managing Diversity in the Workplace 1 Day 5 An introduction to Office Based Health and Safety 1 Day
Tel: 020 7608 5770
Email: enquiries@ascotbarclay.com
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